Provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction. Reports to Manager, Information Services ~ Technology Support
Requirements
Minimum Requirements High School Graduate and 3 years in database applications or PC hardware & software Job Skills Experience supporting MS Office, web based applications, and remote users. Experience identifying and resolving hardware issues for laptops, desktops, and servers. Working Conditions Occasional pressure due to multiple calls and inquiries Subject to many interruptions Occasional travel Physical Requirements Frequent use of hands and fingers Good visual and hearing acuity Mostly sedentary work Interpersonal Skills Good interpersonal/human relations skills Good oral and written communication skills Problem solving and critical thinking skills
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